Shipping policy

This Shipping Policy explains how and when your order from The Shedding Dept. is processed and delivered. By placing an order, you agree to the terms below.

Order processing

Orders are processed within 1–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

During sales, product launches, or peak periods, processing may take slightly longer.

Shipping times

Estimated delivery for most orders is 4–9 business days after processing.

Total estimated time from order to delivery: approximately 5–12 business days.

All delivery times are estimates and begin once the order has been dispatched, not from the time of purchase.

Shipping destinations

We currently ship to the United States and Australia. Prices are shown in USD and AUD respectively.

Shipping costs

Free standard shipping is included. Any shipping charges applicable to other orders are calculated and displayed at checkout before payment.

Order tracking

Once your order ships, you'll receive a tracking number by email. Please allow 1–2 business days for tracking information to update after dispatch.

Customs, duties, and taxes

Any import duties, taxes, or customs fees that may apply are determined by the destination country and are the responsibility of the recipient. Any such charges are separate from the amount paid at checkout. If applicable taxes are collected at checkout, they will be shown before payment.

Delivery delays and liability

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Incorrect or incomplete addresses

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, lost, or returned to us due to an incorrect or incomplete address provided by the customer. If a package is returned to us for this reason, we will contact you to arrange re-shipment, which may incur an additional shipping charge.

Lost or delayed packages

If your tracking shows no movement for an extended period, or your package is marked delivered but not received, please contact us and we will work with the carrier to investigate. While we cannot guarantee recovery of lost packages once handed to the carrier, we will do our best to help resolve the issue.

Questions

For any shipping questions, open a ticket on our Contact page and we'll be happy to help.